HONG KONG SAR - Media OutReach Newswire - 30 October 2026 - FWD Hong Kong ("FWD") is proud to announce its exceptional performance at the Hong Kong Insurance Awards 2026, claiming eight total accolades with three Grand Awards, and five top-three placements. The outstanding achievements highlight FWD's leadership in areas including product innovation, cross-sector healthcare partnerships, artificial intelligence (AI)-powered claims transformation, talent development, and community impact, affirming its customer-led and tech-enabled strategy in changing the way people feel about insurance.

Ken Lau, Managing Director of Greater China and Hong Kong Chief Executive Officer, FWD said, "We are deeply honoured to once again receive the distinguished recognition at the Hong Kong Insurance Awards 2026. These accolades are a powerful validation of our entire team's dedication to being customer-led and accelerating digital transformation. The accolades across tied agency and training excellence also highlight our continuous investment in talent development, as our tied agency force expanded by more than 10% since the start of the year to reach over 5,000 professionals. Moving forward, we remain steadfast in our vision of changing the way people feel about insurance, aiming to deliver simpler, easy-to-understand, and more meaningful protection for our customers."

Advancing inclusive health protection through innovation and partnership

FWD continues to lead the health insurance market by developing accessible and flexible solutions that close Hong Kong's 50%¹ medical protection gap and extend care beyond traditional financial payouts.

FWD's One&All Medical Insurance Plan² with FWD Care was recognised among the top three in the "Most Innovative Product/Service Award - Health" category, marking eight consecutive years of winning in health product and service innovation. One&All addresses long waiting times and expensive self-financed items commonly experienced in public hospitals by covering the uncovered via simplified underwriting, and meets the increasing needs of cross-border medical treatment in mainland China, both at an affordable premium through a sustainable co-insurance model in a multi-tiered structure innovatively segmented by hospital type in addition to geographical segmentation, with an option to cover the parents without any heath underwriting³. Beyond financial protection, FWD Care complements our insurance plans with holistic support across prevention, treatment and recovery, offering timely access to specialists and leading hospitals across the Greater Bay Area.

To support long-term health management, FWD and the Hong Kong Pharmaceutical Care Foundation was recognised among the top three for "Best Partnership Project Award". This marks FWD's third win in this category. The collaboration addresses medication management challenges among Hong Kong's ageing population by combining insurance protection with community pharmacy care. Through FWD Care, customers gain access to professional pharmacist consultations, health screenings, medication reviews, and ongoing guidance, establishing a new model for preventive health support in the insurance sector.

Enhancing the customer experience through technology and creativity

FWD leverages AI, machine learning, and data analytics to deliver instant, seamless service while creating relatable, life-moment-driven brand experiences.

In operations, FWD's AI-Powered Claims Transformation Programme won the Grand Award in the "Outstanding Claims Management Award" category, marking two consecutive years of recognition for claims management. Powered by straight-through processing via a one-stop digital platform, optical character recognition and an AI rule engine, the programme enables eligible claims to be assessed and approved in as fast as 35 seconds. This automation process incorporates fraud, waste and abuse detection mechanisms to strengthen claims risk management, complemented by the human touch of the claim ambassadors service.

In digital marketing, FWD was recognised among the top three in the "Outstanding Integrated Marketing Excellence Award - General Insurance" category for its campaign, "Ready for Whatever Life Brings". The recognition comes in the inaugural year of this newly introduced award category. Reimagining the familiar feng shui master as a modern protection advisor, the campaign brought together travel, home, motor, pet and helper insurance under one concept, making general insurance more relevant to everyday life while enhancing product awareness and customer engagement.

Reinforcing portfolio resilience through forward-looking risk management

FWD takes a prudent, forward-looking approach to investment risk management, applying data-driven tools that help safeguard policyholder investments and support stable, long-term development.

FWD's Investment Risk Early Warning Indicators framework won the Grand Award for "Outstanding Risk Management Award", representing two consecutive years of recognition in this category. Underpinned by innovation, FWD introduced a data-driven warning framework designed to identify emerging risks ahead of traditional credit indicators. This transforms risk management from a reactive to a proactive approach, improving monitoring efficiency and strengthening portfolio resilience.

Investing in talent and strengthening community impact

FWD Hong Kong's continued success is driven by its investment in people. The company actively supports talent development and career growth while contributing meaningfully to the communities it serves.

FWD's talent development programme, delivered through the FWD Business Academy, won the Grand Award in the "Outstanding Training & Development Award" category for the fifth consecutive year. The programme operates in partnership with world-class institutions including INSEAD, Tsinghua University, Fudan University, and Life Insurance Marketing and Research Association (LIMRA). The curriculum integrates executive study tours and AI tools to build leadership capabilities across the agency force.

Chan Yiu Kong, Gil, Agency Manager, was recognised as a top-three finalist in "Outstanding Community Intermediary of the Year Award". Gil organised the "Hong Kong Outstanding University Student Award", which generated over 2,500 volunteer hours. He also contributes his professional expertise by providing pro-bono retirement planning consultations to the community.

Lo Ching Yi, Doris, Executive Director, Wealth Management, was recognised as a top-three finalist in "Outstanding Community Intermediary of the Year Award". Doris has organised over 30 community initiatives reaching more than 5,500 beneficiaries across 20 non-governmental organisations. As a Million Dollar Round Table (MDRT) Life Member, she also raised funds for charity through MDRT Foundations.

This year's remarkable performance at the Hong Kong Insurance Awards 2026 serves as a strong testament to FWD Hong Kong's customer-led, tech-enabled strategy. FWD remains dedicated to delivering smarter, more inclusive protection solutions that empower customers to confidently navigate life's journey.

Download high resolution photos: https://shorturl.at/nJMZu

¹ Thematic Household Survey Report No. 78, Census and Statistics Department (https://www.censtatd.gov.hk/tc/press_release_detail.html?id=5515).

² The "One&All Medical Insurance Plan" is underwritten by FWD Life Insurance Company (Bermuda) Limited (incorporated in Bermuda with limited liability) ("FWD"). The above content is for reference only and does not constitute the full terms of coverage. Coverage is subject to the terms and conditions of the policy. For complete terms and conditions, benefits, exclusions, key product risks, and/or other details of the plan, please refer to the FWD website and relevant product brochure: https://www.fwd.com.hk/en/medical-cover/one-n-all-medical-insurance-plan/.

³ The "Family Booster for Parent Option" is an optional benefit available when the policyholder selects Level Connect of the "One&All Medical Insurance Plan". Any benefit amount paid under the Family Booster for Parent Option will not count toward any applicable benefit limits under this plan and will not affect the insured person's eligibility for benefits and/or no-claim premium discounts under this plan.

Appendix - List of FWD Hong Kong's wins:

Award categories	Awards	Awardees/winning items	Project highlights
Outstanding Claims Management Award (Awarded for two consecutive years)	Grand award	AI-Powered Claims Transformation Programme	Reimagines the customer journey to settle eligible claims in as fast as 35 seconds via FPS/7-Eleven using straight-through processing, optical character recognition and an AI rule engine. Safeguarded by fraud, waste and abuse detection mechanisms and complemented by a human-led Claim Ambassadors Service.
Outstanding Risk Management Award (Awarded for two consecutive years)	Grand award	Investment risk early warning indicators	A proactive, data-driven credit risk framework that identifies emerging risks ahead of traditional indicators, enhancing independent risk challenges and strengthening portfolio resilience.
Outstanding Training & Development Award (Awarded for five consecutive years)	Grand award	Excellence, Social Responsibility, and TechnoloGy Development Programme	Cultivates next-generation insurance professionals through a learning ecosystem partnered with INSEAD, Tsinghua University, and others, turning learning into practical impact via immersive education and AI-enabled tools.
Best Partnership Project Award (Awarded for the third time in 2026)	Top-three finalist	FWD x Hong Kong Pharmaceutical Care Foundation	The cross-sector partnership bridges insurance and pharmaceutical care by providing professional, pharmacist-led medication support to address the needs of Hong Kong's ageing population and growing prevalence of chronic diseases.
Most Innovative Product/Service Award - Health (Awarded for eight consecutive years)	Top-three finalist	One&All Medical Insurance Plan with FWD Care	Redefines medical insurance with a three-tier design (Level Access, Level Beyond, Level Connect). Breaks beyond traditional geographical segmentation, empowering customers with greater choice, affordability, and hassle-free enrolment for parents, backed by FWD Care.
Outstanding Community Intermediary of the Year Award (Awarded for four consecutive years)	Top-three finalist	Chan Yiu Kong, Gil	Integrating wealth management with social responsibility, Gil has mobilised 2,500+ volunteer hours and provided pro-bono retirement planning consultations to the community.
Outstanding Community Intermediary of the Year Award (Awarded for four consecutive years)	Top-three finalist	Lo Ching Yi, Doris	Doris has organised 30+ community initiatives benefiting 5,500+ people, mobilised professionals to raise funds via MDRT Foundations, and fosters an inclusive and caring community.
Outstanding Integrated Marketing Excellence Award - General Insurance (New award category - recognised in its inaugural year)	Top-three finalist	Ready for Whatever Life Brings	Transforms general insurance business into a unified protection proposition by reimagining a traditional Feng Shui Master as a modern protection advisor, addressing everyday protection needs across multiple product lines.