HONG KONG SAR - Media OutReach Newswire - 21 January 2026 - FWD Hong Kong ("FWD") today marked the official opening of its new headquarters, FWD Tower (formerly known as Devon House and officially renamed on 1 January 2026), in Taikoo Place, Quarry Bay. This move, aligning with FWD's strategic business growth, marks a significant milestone for the company. The prime Grade A commercial building consolidates FWD Hong Kong's various departments and tied agency force. It underscores FWD's confidence and long-term commitment to Hong Kong's position as an international financial centre, alongside the company's positive outlook for both its local and Mainland Chinese visitors businesses. 

To mark this significant occasion, Professor Frederick Ma, GBS, JP, FWD Group Chairman of the Board of Directors, Huynh Thanh Phong, Group Chief Executive Officer and Executive Director of FWD Group, and Ken Lau, Managing Director of Greater China and Hong Kong Chief Executive Officer, FWD, jointly officiated the opening ceremony. Senior leaders from across FWD Group's pan-Asian markets were also present to witness this momentous event. Starting today, FWD will host a series of community celebration events in Taikoo Place for three consecutive days (20-22 January). These include partnering with nine Taikoo Place F&B establishments to offer food and beverages at Tong Chong Street, sharing the joy with Taikoo Place tenants and local community residents.

New headquarters supports Hong Kong business growth and demonstrates long-term confidence in the Hong Kong market

Professor Frederick Ma, GBS, JP, FWD Group Chairman of the Board of Directors, said: "FWD Group is a homegrown, Hong Kong headquartered company that has innovated and expanded across Asia since its founding in 2013. Our successful listing on the Hong Kong Stock Exchange last year was a testament to our strategic vision and capabilities. Today, the opening of our new FWD Tower headquarters demonstrates our continued commitment to, and investment in, Hong Kong – our home. We are well positioned to continue to serve over 34 million customers and their families across Asia in 2026 and beyond."

Huynh Thanh Phong, Group Chief Executive Officer and Executive Director of FWD Group, added: "At the heart of FWD, is our commitment to changing the way people feel about insurance with a human touch, powered by technology. Our new FWD Tower is a symbol of how far we have come on this journey, which first began here in Hong Kong. It's also a strong signal of the confidence we continue to have in Hong Kong as a well-regulated international financial centre and global risk management centre, attracting top talent, customers and capital. As we deepen our roots in one of Asia's most dynamic markets, this modern, world-class office is designed to inspire innovation, collaboration, and wellbeing among our employees as we execute our customer-led strategy."

FWD capitalises on business growth momentum, further enhancing its products and services to address protection gaps in the market

Ken Lau, Managing Director of Greater China and Hong Kong Chief Executive Officer, FWD, said, "Establishing our new headquarters is a significant commitment by FWD Hong Kong to our business growth. By consistently developing innovative, diversified, and customer-centric products, we have solidified our position among the top five pan-Asian insurers in Hong Kong by business scale¹. Looking ahead, we will leverage our new headquarters to further enhance our product and service experience, actively addressing protection gaps in the market to maintain our leading edge. We look forward to continuing our close collaboration with Swire Properties, contributing to the vibrant business community at Taikoo Place, and jointly reinforcing Hong Kong's leading position as an international financial centre."

FWD's new Insurance Solutions Centre opens, set to enhance service following 12% customer volume increase in 2025

The new Insurance Solutions Centre (ISC), located on the 11th floor of FWD Tower, has officially commenced operations. It offers a comprehensive range of insurance services, including policy enquiries, data amendments, premium payments, and claims processing. The ISC boasts a bright and spacious design, featuring additional service counters and private meeting rooms to provide customers with an environment that prioritises both privacy and comfort. Equipped with advanced technology, the ISC delivers industry-leading express on-site claims processing and settlement in as fast as 30 minutes. In 2025, the centre served over 110,000 customers, marking a 12% year-on-year increase.

FWD Business Academy establishes new training base, building on over 300 training sessions held last year

Talent has always been a vital asset to FWD, and FWD Tower will serve as the new training base for the "FWD Business Academy." Equipped with multiple lecture halls featuring professional facilities, the Academy will continue to offer diverse and forward-looking courses, encompassing sales skills, team management, and professional knowledge, with the aim of actively expanding its tied agency force. In 2025 alone, the FWD Business Academy organised over 300 training courses and sharing sessions, dedicated to nurturing elites within the insurance industry.

Three-day community celebration commences as FWD's online insurance platform gifts 2,000 travel insurance policies

To share the joy of the grand opening with the community, FWD will host a major three-day celebration starting today (20 January) at Tong Chong Street in Taikoo Place. The first day of the event featured celebrity guest Ms. Do Do Cheng and music duo FAMA, creating an enthusiastic atmosphere. Throughout the celebration, attendees can enjoy complimentary snacks and drinks, flash mob dance performances, live music, and traditional lion dances. Furthermore, FWD's online insurance platform (fwd.com.hk/online) will be giving away 2,000 "FWD Travel" insurance policies for FWD MAX members to redeem². Through these interactive experiences, FWD aims to inject vitality into the Taikoo Place community and to fulfill its brand promise to "Celebrate living".

Details of the community celebration:

Date	Time	Location	Details
20 January 2026 (Tuesday)	2:30pm – 6:00pm	Tong Chong Street, Taikoo Place, Quarry Bay	Redeem complimentary snacks and beverages from FWD food trucks, featuring delicious offerings from our catering partners including: Enoteca, Hashtag B, Lady M, mhp by Tong Chong Street Market, Paul Lafayet, Pici, Pret A Manger, Quarter Coffee Shop, Sage & Salt. For details of the menu items, visit: https://fwdmax.fwd.com.hk/tc/Ticketing/FWDTOWER26. Remarks: - Exclusive for FWD MAX members from 21 to 22 January. Each member can only redeem a maximum of one F&B redemption pass. - Limited supplies available on a first-come, first-served basis, while stocks last. Subject to terms and conditions.
21-22 January 2026 (Wednesday to Thursday)	12:00nn – 4:00pm
20-22 January 2026 (Tuesday to Thursday)	Giveaway of 2,000 complimentary 'FWD Travel' insurance policies on FWD's online insurance platform FWD MAX members who scan the QR code on-site at Tong Chong Street can redeem a free five-day Asia travel insurance policy (Economy Plan). This policy offers cover for overseas medical expenses up to HKD500,000 (including follow-up medical appointments in Hong Kong for accidental injuries, and traditional Chinese bone-setting, acupuncture, or physiotherapy), alongside overseas hospital cash benefits and emergency medical assistance. Remarks: - The QR code will be displayed at FWD food trucks during the event period. - The offer is available on a first-come, first-served basis while stocks last. Subject to terms and conditions. - "FWD Travel" (MyTravel Insurance) is underwritten by Bolttech Insurance (Hong Kong) Company Limited. All associated coverages are subject to the policy's terms and conditions.

The design and operation of FWD Tower fully embody sustainable development principles, perfectly aligning with Swire Properties' vision for environmental protection and community building. The office space incorporates a range of energy-saving and eco-friendly measures, including high-efficiency lighting systems, smart air-conditioning, and water-saving fixtures. Furthermore, internationally accredited environmentally friendly materials have been selected for the interior fit-out, fostering a healthy, green working environment for employees.

¹ According to the Provisional Statistics on Hong Kong Long Term Insurance Business for January to June 2025 by the Insurance Authority of Hong Kong, FWD ranks among the top five pan-Asian insurers by both new business first year premium and new business case count. This assessment combines individual and group insurance businesses. A pan-Asian insurer is defined as a multinational insurance company with a substantial operational presence and diversified distribution channels across various Asian markets.

² FWD online insurance platform is operated by FWD Financial Limited ("FWD Financial"). FWD Travel refers to "MyTravel Insurance" which is underwritten by Bolttech Insurance (Hong Kong) Company Limited ("bolttech Insurance"). FWD Financial Limited is an appointed and licensed insurance agency of bolttech Insurance. The product is bound by Terms and Conditions and exclusions.