SINGAPORE - Media OutReach Newswire - 1 October 2025 - C3 Smart Repair by Citri Mobile today outlined a consumer-protection framework for phone, tablet and laptop servicing in Singapore that emphasises verifiability, privacy, transparent parts disclosure and responsible e-waste handling. The initiative is designed to help customers make informed choices wherever they decide to repair their devices.

Independent verification for iPhone repairs

For iPhone devices, C3 Smart Repair by Citri Mobile participates in Apple's Independent Repair Provider (IRP) programme. Customers can independently confirm a provider's access to Apple repair resources via Apple's official Repair Provider Verification page: support.apple.com/repair/verify-repair-provider. C3 Smart Repair by Citri Mobile encourages customers to verify any provider before engaging service.

Parts transparency (Apple & non-Apple)

• - iPhone repairs: Where appropriate, IRP access supports accurate diagnostics and the option to install genuine Apple parts. Customers who prefer a budget alternative may choose Original Grade or Grade AAA parts with full disclosure. These non-Apple parts are documented as not manufactured by Apple and are covered under the shop's warranty terms.
• - Other brands: For Samsung, Google Pixel, Xiaomi and other devices, C3 Smart Repair by Citri Mobile uses Original Grade or Grade AAA parts, with upfront disclosure of part origin and warranty terms prior to authorisation.

Data privacy under the PDPA

C3 Smart Repair by Citri Mobile's handling protocols align with Singapore's Personal Data Protection Act (PDPA). The shop seeks consent for any access necessary to perform a repair, limits data handling strictly to that purpose, and provides a Data Protection Officer (DPO) contact for access/erasure requests. When technically feasible, devices are processed without accessing personal content at the customer's request.

Clear process, upfront pricing, written sign-off

1) Intake, visual inspection and diagnostics;
2) Written quotation with parts provenance and expected turnaround;
3) Customer authorisation and sign-off;
4) Repair by professionally trained technicians;
5) Post-repair multi-point testing and documentation.

Warranty

Repairs are backed by a 30–100 day workmanship warranty (duration varies by service/parts category; terms disclosed at authorisation). Warranty documentation is issued at hand-back.

Responsible e-waste handling

C3 Smart Repair by Citri Mobile supports Singapore's e-waste Extended Producer Responsibility (EPR) system by guiding customers to approved collection points and licensed recyclers for batteries, displays and end-of-life devices. Customers may request advice on the nearest public collection avenues at the time of service.

Customer checklist (before any repair, anywhere)

• - Back up your data;
• - For iPhone/iPad, be ready to disable Find My if asked;
• - Remove cases/straps;
• - Ask for written diagnosis, parts disclosure, warranty terms and total price;
• - For iPhone repairs, use Apple's verification page to confirm provider status.

Where to find us (outlets & wayfinding)

• Chinatown — People's Park Centre (NOT Complex)

#01-47, Singapore 058357 — Chinatown MRT Exit D (≈3-minute walk)
Video guide: citrimobile.com/mrtcitrimobile
Signage: Citri Mobile

• Tampines

503 Tampines Central 1, #01-299, Singapore 520503 (opposite Tampines One) — Tampines MRT (≈3-minute walk)
Video guide: citrimobile.com/tampinesmrt
Signage: C3 Smart Repair

• Jurong

506 Jurong West Street 52, #01-188, Singapore 640506 — Lakeside MRT (≈15-minute walk)
Video guide: citrimobile.com/jurongbusstop
Signage: C3 Smart Repair

• Yishun

Blk 846 Yishun Street 81, #01-3643, Singapore 760846 — Khatib MRT (≈4-minute walk, HDB shophouse area)
Video guide: citrimobile.com/khatibmrt
Signage: C3 Smart Repair